Virtual Case Manager (VCM) is an integrated web-based system used to manage internal and external records and communication about client information, service needs, and their provisions. It is a software architecture whose purpose is to facilitate the flow of information between agencies inside the boundaries of their organization and manage the connections to outside referrals and contractors. Built on a centralized database and utilizing a common client demographics and information platform, VCM consolidates client information and record keeping into a uniform and collaborative system.

The Virtual Case Manger Provides and Facilitates:

• Internal client record keeping and service tracking
• External client records exchange in a controlled and secure manor
• Common intake of individual or family information and demographics
• Mediates client referral and the hand off of client needs between providers
• Oversees and manages contracted services between agencies
• Provides a system wide rolodex of service providers and their details
• Delivers efficiency with a onetime enrollment eliminating duplication in data entry
• Consolidates multiple forms of communication into one organized and centralized resource
• Delivers extensive reporting for individual providers or community wide activity
• Monitors and benchmarks services being provided and their outcomes
• Enables planning and reporting for funding sources and future expectations of needs
• Provides geographical mapping overlay of service needs, frequency, and volume
• Shows concentration maps of the areas in a community with the greatest needs
• Delivers a conduit for clients in needs to find the services your agency can provide

To find out more about the VCM’s services and how it facilitates communication, collaboration, and improves record keeping accuracy and efficiency, contact us for a live demonstration of the Virtual Case Manager.

Our goal is to facilitate the tools of communication and record keeping to allow providers to efficiently deliver the services needed in their community.

We will work together with your Agency to develop custom solutions to accommodate your needs instead of requiring your agency to accommodate the solutions of non flexible software architectures.