Contracted Client Referral System

Contracted services are designed for agencies who outsource support from secondary agencies on behalf of a client's needs. This system allows the source agency to monitor the progress of the work from start to completion providing real time status of the contract and its fulfillment.

Contracted services are very similar to referrals within the VCM. Here are the primary differences between the two types of case needs:

Standard Referral
  • Needs are a general request of help
  • Can be private once accepted by supporting agency
  • When completed referrals are closed out
  • Meant to initiate needs that are handed off
  • Allows internal case assignment once accepted
  • Details remain under the client overview individually
   Contracted Referral
  • Defines exact service needs and amounts
  • Mediates communication throughout the contract between agencies
  • When completed, post service survey sent (optional)
  • Holds agencies accountable to the contract definitions
  • Allows internal case assignment and management oversight
  • Provides agencies and staff a dashboard of current cases

As with standard referrals, contracted referrals use the same visibility settings found elsewhere within the VCM.

Virtual Case Manager

See what the Virtual Case Manager can do for you

Agencies

  • Single point client intake, record keeping, and service tracking.
  • Reduces intake time and duplication while streamlining client processing
  • Consolidates multiple forms of communication into one organized and centralized resource
  • Real-time service reporting
  • Geographical snapshots of service needs, frequency, and volume
  • A simple resource for agencies to provide general referral services
  • Secured record keeping, HIPAA compliant, and ensures internal / inter-agency level control

Clients

  • Reduces wait times
  • Hassel-free client intake within the network of providers
  • Reduces the number of times personal information is requested
  • Free access to health and social service directory

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Developed by Integrated Network Systems 2012 with the help of our Agency Partners